Frequently Asked Questions

Q: What subjects do your tutors cover?
A: Our tutors cover a wide range of subjects including Maths, English, Sciences, Art and more..

Q: How much does tutoring cost?
A: Our tutoring rates vary depending on the level of the tutors. The levels are dependent on how much experience the tutor has. This allows tuition to be affordable for everyone!

Q: How long are the tutoring sessions?
A: Our standard tutoring sessions are typically one hour, but we can accommodate longer sessions based on your needs. KS1 students tutoring sessions are shorter however, ranging from 30-45 minutes, depending on what the student can manage. 

Q:  Can I request a specific tutor?
A: Yes, please visit 'meet the team' to read through the tutors bio's and select the tutor you think will be best suited. We will do our best to accommodate requests for specific tutors based on availability. 

Q:  Can you provide tutoring services for students with  special  educational needs?
A: Yes, most of our tutors have experience working in educational establishments with SEN students. If your child has an EHCP, we would request to see an updated version so we know how to best support the student. 

Q:  How will I track my child's progress during tutoring sessions?
A: Our tutors provide feedback following every lesson, along with carry out assessments/ tests to monitor what progress has been made over time. Parents are kept in the loop with progress, homework and effort. 

Q:  What happens if I'm not happy with a tutor and/or tutoring session?
A: We strive to provide excellent customer service and will do our best to address your concerns or issues. Please let us know if you are not satisfied and we will work to resolve your issue. 

Q:  Can I cancel or reschedule a tutoring session?
A: Yes, you can cancel or reschedule a tutoring session with advance notice and we will do our best to accommodate based on the tutors availability. Please refer to our terms and conditions for our cancellation and rescheduling policy for more information. 

Q:  Do you offer group tutoring?
A: Yes, our tutors often run group sessions during exam session or holidays. We also offer 1-2 tuition, if two friends wished to have tuition together for a cheaper price (students must be on similar levels). 

Do you have a question that is not mentioned above? Contact us and we will get back to you promptly.